Colonial Hotel & Suites, Since 1868

Hotel Policy

HOTEL POLICY/HOUSE RULES 

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating Colonial Hotel & Suites. These Hotel Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between Colonial Hotel & Suites and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.

100% SMOKE-FREE

Colonial Hotel & Suites is 100% Smoke-Free unless in the designated area. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture. We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is always prohibited.

CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.

GUARANTEED RESERVATIONS:
All reservations must be guaranteed with a valid major credit card. Guests must be 21 years and older. We accept Visa, Master Card, Discovery Card and American Express. No cheques and no cash. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation.

The Colonial Hotel & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.

CHECK-IN TIME:         4:00 p.m.

CHECK-OUT TIME:     11:00 a.m.

EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. Please contact Front Desk staff to inquire about early check-in.

CHECK-IN REQUIREMENTS:
Guests must be at least 21. years of age to check in at Colonial Hotel & Suites. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in. A valid, signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.

GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.

CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.

EARLY DEPARTURE:
Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.

SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate.  However, the availability of these items cannot be guaranteed in advance.

ADA/HANDICAPPED ROOMS
Four ADA compliant guest rooms are available and should be reserved in advanced; please contact the hotel directly (519) 238-4000.

PAYMENT:  All reservations and registration must be guaranteed with a valid major credit card.  We accept Visa, Master Card, Discovery Card and American Express. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. All guests are required to present a valid major credit card and government issued photo identification. Cash (cash only accepted between 8am – 12am daily), cheques and foreign currency not accepted.

RESERVATION & PAYMENT POLICY:
50% deposit from an accepted credit card required at time of booking.

Reservations must be cancelled 72 hours prior to your arrival date to avoid a one (1) room night charge plus tax. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by this time, a NO-SHOW charge of one (1) room night plus tax will be charged to your credit card and your full reservation will be cancelled.

DEPOSITS AND GUARANTEES:
50% of stay deposit from an accepted credit card is required.

RATES:

All rates are quoted in Canadian currency, plus tax. Rates may increase without notice. Rates as advertised on the Colonial Hotel & Suites website, or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.

RIGHT TO REFUSE SERVICE:   Colonial Hotel & Suites is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Canadian laws.  Colonial Hotel & Suites has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established. Colonial Hotel & Suites will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with liquor laws; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Colonial Hotel & Suites for the operation and management of our hotel.

DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all our guests with an exceptionally clean and safe hotel experience, we provide housekeeping upon request. Our Housekeeping Staff will honor the “PRESENTLY OCCUPIED” door hanger once during a twelve-hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

ADDITIONAL BEDDING:
A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served basis. The charge is $50.00 per cot and $20.00 per crib, plus tax per night. For safety, pillows are not provided for cribs.

ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 21 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.

HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. (by request only). Housekeeping may start as early as 6 a.m. This is a 100% NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and inspected after each stay, and a detailed log is maintained on each room and linen. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined and evicted without any refund.

FRESHEN UP PROGRAM & BED LINEN REPLACEMENT:
Your comfort is very important to us and so is the environment. Considering this, we’ve introduced an optional service for towel replacement and bed-making known as the environmentally conscious “Freshen Up” program. For guests staying greater than 3 nights,  we offer the “Freshen Up” Service and Bed Linen Replacement. Upon check-in, our front desk staff will confirm if you would like this service included. If at any time during your stay you would like our Freshen Up only service which includes towel replacement and bed making, please call the Front Desk before 10pm EST at any time during your stay. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Please contact our Front Desk staff if you have any additional questions or concerns. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.

LOST & FOUND POLICY:
Colonial Hotel & Suites assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

NO IN-ROOM PARTY:
Colonial Hotel & Suites enforces a No In-Room Party Policy to ensure we can always protect the hotel and our guests. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party.  You will be ordered to vacate the premises without refund and may be assessed a Guest Compensation Disturbance Fee.

FREE Wi-Fi ACCESS:
Access to our Wi-Fi is free for our registered guests.  The hotel Wi-Fi access code is subject to change without notice.  Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi equipment, and interference from other local wireless signals. Colonial Hotel & Suites assumes no liability for guest use.

TERMS & CONDITIONS:
 Colonial Hotel & Suites makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free. All Colonial Hotel & Suites does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner.  Colonial Hotel & Suites shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, a flat fee of $30.00 will be charged 20 minutes after permitted check out. The hotel reserves the right to have the vehicle towed at the owner’s expense. Complimentary parking is available during your stay with in/out privileges. The parking Pass must be displayed and visible on the dash of your vehicle. One complimentary parking Pass will be provided to each room. Additional parking spaces are available at a daily rate. After checking out your vehicle will be charged on a daily rate.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party during your stay. Colonial Hotel & Suites reserves the right to retain your credit card details as presented at registration and charge the credit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Colonial Hotel & Suites as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit card for any damage incurred to your room of the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. Guest rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to a maintenance deep cleaning fee, administration fee and/or third-party fees. Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued. Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of bodily oils, make up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPTMENT

The Colonial Hotel & Suites reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

NO PETS

Pets are not permitted. Service Animals must be proven with legitimate documentation.